Comments on: The folks from Trulia are listening http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/ Real Estate information for Phoenix, Scottsdale, and other nearby Arizona cities Thu, 17 Jun 2010 23:23:20 +0000 hourly 1 http://wordpress.org/?v=3.0 By: rom Trulia Voices: Is central Phoenix an African American area of town? | Phoenix Area Real Estate Blog http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-201 rom Trulia Voices: Is central Phoenix an African American area of town? | Phoenix Area Real Estate Blog Tue, 20 Nov 2007 22:44:55 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-201 [...] still waiting for Trulia’s changes to Voices, but this question that was asked today was perfect for what I had planned to write about anyway: [...] [...] still waiting for Trulia’s changes to Voices, but this question that was asked today was perfect for what I had planned to write about anyway: [...]

]]> By: The Feed Bag http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-167 The Feed Bag Sat, 03 Nov 2007 23:26:18 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-167 [...] Steve Belt has been recently vocal that Trulia should change the points system etc for Trulia Voices. Looks like he’s getting some response. [...] [...] Steve Belt has been recently vocal that Trulia should change the points system etc for Trulia Voices. Looks like he’s getting some response. [...]

]]> By: Steve Belt http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-166 Steve Belt Sat, 03 Nov 2007 16:24:40 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-166 Pete, I don't know why I didn't see that Report button before. Maybe it was the thumbs down button that kept drawing my attention away from it. I'm really not sure. Thanks for point it out. Pete,

I don’t know why I didn’t see that Report button before. Maybe it was the thumbs down button that kept drawing my attention away from it. I’m really not sure.

Thanks for point it out.

]]> By: Pete Flint @ Trulia http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-161 Pete Flint @ Trulia Fri, 02 Nov 2007 17:37:03 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-161 Steve, Just to clarify one item in your post. You say: "I also think Trulia needs to implement a system by which answers and questions can be identified as inappropriate, so that they can potentially be removed, and when necessary, the person involved can be reprimanded in some way." We do have a "report" button on every question and every answer. Emily from Trulia ( http://www.trulia.com/voices/profile/Other--13410/ ) manually reviews every post that is reported and we do remove posts that violate our community guidelines. We also follow up with the poster via email to inform them why we removed their post. Usually the reason posts are removed is due to an oversight by the poster rather than malicious activity and once the poster understands the guidelines, they get back on track. Clearly if anyone consistently violates our terms, then we will ban them from using the service, but fortunately we have not had to do this yet. Pete Steve,
Just to clarify one item in your post. You say:

“I also think Trulia needs to implement a system by which answers and questions can be identified as inappropriate, so that they can potentially be removed, and when necessary, the person involved can be reprimanded in some way.”

We do have a “report” button on every question and every answer. Emily from Trulia ( http://www.trulia.com/voices/profile/Other–13410/ ) manually reviews every post that is reported and we do remove posts that violate our community guidelines. We also follow up with the poster via email to inform them why we removed their post. Usually the reason posts are removed is due to an oversight by the poster rather than malicious activity and once the poster understands the guidelines, they get back on track. Clearly if anyone consistently violates our terms, then we will ban them from using the service, but fortunately we have not had to do this yet.

Pete

]]> By: Greg Swann http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-158 Greg Swann Fri, 02 Nov 2007 04:21:34 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-158 Very cool all around. My hat is off to you! Very cool all around. My hat is off to you!

]]> By: Steve Belt http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-155 Steve Belt Fri, 02 Nov 2007 01:47:10 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-155 Great news Pete. I really look forward to seeing the changes. Great news Pete. I really look forward to seeing the changes.

]]> By: Pete Flint @ Trulia http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-154 Pete Flint @ Trulia Fri, 02 Nov 2007 01:45:25 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-154 Yes, we are listening. Thanks so much for presenting your ideas on options, this is actually very useful for us. It is amazing how we can get feedback so quickly about what we are doing right and wrong. We've been working on some ideas today to work through a resolution. You definitely kicked us into action to work on this and the dialog has helped us to think through the issues... We're finishing it up and testing it and will be out in the next week or so when we do our next software release. Watch this space. Pete Yes, we are listening.
Thanks so much for presenting your ideas on options, this is actually very useful for us. It is amazing how we can get feedback so quickly about what we are doing right and wrong.

We’ve been working on some ideas today to work through a resolution. You definitely kicked us into action to work on this and the dialog has helped us to think through the issues…

We’re finishing it up and testing it and will be out in the next week or so when we do our next software release.

Watch this space.

Pete

]]> By: Steve Belt http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-153 Steve Belt Thu, 01 Nov 2007 21:25:29 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-153 Jonathan- Point well taken about. I agree that while you hadn't announced it, your actions were speaking. Jonathan- Point well taken about. I agree that while you hadn’t announced it, your actions were speaking.

]]> By: Steve Belt http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-152 Steve Belt Thu, 01 Nov 2007 21:20:18 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-152 Athol- I see your point, and your perspective. I'm hopeful that Trulia can make the changes necessary to end the game. Although that reminds me that I'm listed on BlogShares and have never played that game. Something tells me I should really look into it. Athol- I see your point, and your perspective. I’m hopeful that Trulia can make the changes necessary to end the game.

Although that reminds me that I’m listed on BlogShares and have never played that game. Something tells me I should really look into it.

]]> By: Jonathan Dalton http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/comment-page-1/#comment-151 Jonathan Dalton Thu, 01 Nov 2007 21:20:01 +0000 http://www.realphoenixliving.com/2007/11/01/the-folks-from-trulia-are-listening/#comment-151 Technically I already was in the picket line. :-) Also, I'm a proponent of option one. Option three was solely for my own benefit. Technically I already was in the picket line. :-)

Also, I’m a proponent of option one. Option three was solely for my own benefit.

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